Refund policy

Return and Refund Policy

Thank you for shopping with Pretty High Maintenance. We want you to love what you ordered, and we want the process to be simple and fair if something isn't right.

Physical Products (e.g. Paparazzi Plump) We accept returns on unopened, unused physical products within 14 days of delivery. Because these are beauty products, opened or used items cannot be returned for hygiene reasons unless the item arrived damaged, defective, or incorrect. To start a return, contact us with your order number and a description of the issue.

Digital Products (e-books and downloadable guides) Due to the instant, downloadable nature of digital products, all sales are final once a digital product has been delivered or accessed. If you experience a technical issue accessing your purchase, contact us and we will make it right.

Memberships Pretty Privilege memberships are billed on a recurring basis and can be cancelled at any time from your account. Cancelling stops future billing but does not refund the current billing period already paid for. Membership access continues through the end of the paid period.

Refunds Approved refunds are issued to the original payment method within 5-10 business days.

Damaged or Incorrect Items If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo of the item and we will send a replacement or refund at no cost to you.

Contact Us For any return, refund, or order issue, reach out through our contact page and we'll respond as quickly as we can.